Privacy Policy

1.0 Privacy and Data Protection

We have a duty to respect the privacy and data protection rights of people who contact us and people who use our website

2.0 Privacy Policy Version 1.0

This privacy policy applies to our website. It sets out the conditions under which we may process any information that we collect from you or that you provide to us. It covers information that could identify you – personal information – and information that could not.

3.0 Relevant Legislation

This policy covers the collection, processing and other use of personal data under the UK Data Protection Act, 1998 (DPA) and the EU General Data Protection Regulation, 2018 (GDPR). If you think it fails to satisfy the law of your jurisdiction, you should contact us.

4.0 Owner and Data Controller of Website

The owner and data controller of this website is The Secretary, The Friends of Kirkcaldy Hospitals. If you have any enquiry regarding the collection or processing of your data you should write by email in the first instance using this email address: info@friendsofkirkcaldyhospitals.uk

5.0 The bases on which we process information about you

There are six possible bases for collecting and/or processing your personal information defined in the GDPR. We will usually use the basis of consent. The remaining bases may also apply in certain circumstances.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we will notify you of the change and of any new basis under which we have determined that we can continue to process your information. You can find out more about the bases for legitimate use of personal data at this page: http://www.knowyourprivacyrights.org/legitimate-uses

5.1 Information we process with your consent

When you browse our website or ask us to provide you more information, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to the use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on the website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at info@friendsofkirkcaldyhospitals.uk

5.2 Information we process for the purposes of legitimate interests

We may process information on the basis that there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our charity
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• protecting your interests where we believe we have a duty to do so.

5.3 Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

6.0 Complaining

When we receive a complaint, we record all the information you have given to us and use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

6.1 Complaints regarding content on our website

If you complain about any of the content on friendsofkirkcaldyhospitals.uk, we will investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we will remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

7.0 Sending us a message

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply and we keep personally identifiable information associated with your message, such as your name and email address so as to be able to communicate with you.

8.0 Cookies

Our website uses cookies to track how you use the website and to record your answers to any enquiry forms. They are placed by software that operates on the server, and by software operated by third parties whose services we use.

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

When you first visit friendsofkirkcaldyhospitals.uk, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

9.0 Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on this website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of pages on our website and how the website performs in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally.

10.0 Access to your personal information

To obtain a copy of any information that is not provided on our website you may send us a request at info@friendsofkirkcaldyhospitals.uk

After receiving the request, we will tell you when we expect to provide you with the information.

11.0 Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

11.1 Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@friendsofkirkcaldyhospitals.uk

This may limit the service we can provide to you.

12.0 Use of website by children

If you are under 18, you may use our website only with consent from a parent or guardian.

13.0 Encryption of data sent between us

Our website uses Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar

14.0 Retention period for personal data

Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required to correspond with you

15.0 How you can complain

If you are not happy with this privacy policy or if you have any complaint then you should tell us by email. Our address is info@friendsofkirkcaldyhospitals.uk

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

16.0 Review of this privacy policy

We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on the website on the day you use it. If you have any question regarding the privacy policy, please contact us by email at this address: info@friendsofkirkcaldyhospitals.uk

16.1 Change log

01/08/2024 – Version 1